FAQ
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Frequently Asked Questions
We offer a wide range of premium jewelry including necklaces, earrings, rings, bracelets, and customized pieces — all designed to bring timeless elegance and a touch of luxury to your everyday style.
Yes, Auraa Jewels currently delivers pan India through reputed courier partners to ensure safe and timely delivery.
We accept all major debit/credit cards, UPI, and net banking. Cash on delivery may be available on selected orders.
Simply browse our collection, add your favorite pieces to the cart, and proceed to checkout. You can securely pay using UPI, debit/credit cards, or net banking.
You can reach out to us at support@auraajewels.in or via our Contact Us page. Our support team is available Monday–Saturday, 10 AM – 7 PM.
We offer free shipping across India. Orders are typically processed within 1–3 business days and delivered within 5–7 business days depending on your location.
We accept returns or exchanges within 7 days of delivery for unworn and unused jewelry in its original packaging. Customized items are non-returnable unless damaged or defective.
Unboxing video is mandatory.
To keep your jewelry shining:
Store it in a dry, air-tight box
Avoid contact with perfumes, lotions, and water
Wipe gently with a soft cloth after each use